In any workplace, effective communication is key to maintaining a positive environment and fostering productivity. However, when gossip takes hold, it can quickly undermine morale, damage relationships, and disrupt the workplace culture.
Frontiers Psychology found in a 2018 study, approximately 14% of coffee-break chat is gossip about other employees, and 66% of the general conversation is about other employees.
Start with Leadership
As a business owner, addressing the topic of office gossip starts with the business’s leadership. Strong leaders play a crucial role in shaping workplace culture. They understand that gossip in the workplace is not only counterproductive, but can be detrimental to a team’s success, culture, and ultimately, the success of the business. If leaders engage in gossip or tolerate it among team members, it sends a message that such behavior is acceptable.
Clear Communication
Clearly communicating the topic and linking it to the organization’s core purpose and values is essential. Indeed says incorporating it into the employee onboarding process is a proactive way to establish company expectations from the start.
Policy Change
To effectively reinforce expectations set during onboarding, it is crucial to follow up with a clear policy that defines gossip, highlights its negative impacts, and specifies the consequences for such behavior. Stephy Moss, a psychologist working in human resources suggests, “Ensure that the revised policy clearly defines gossip, outlines its negative impacts, and specifies the consequences for engaging in such behavior.”
Okay, what now?
According to the Center for Creative Leadership, it is to promote dialogue, ask curious questions, provide constructive feedback, listen, and not to be afraid to celebrate conversational wins when they occur.
By fostering open dialogue and actively promoting a culture of respect and communication, leaders can significantly reduce the prevalence of gossip in the workplace. Ultimately, prioritizing these strategies will not only enhance team cohesion but also contribute to a more positive and productive work environment for everyone.
